1. Purpose of Information Collection

We use personal information to serve various business purposes, such as to:

• Complete transactions and invoice products and services
• Respond to your requests for services or support anticipate and resolve actual and potential issues with our products and services
• Create and improve products and services
• Suggest additional products or services
• Make internal business decisions about current and future offers
• Provide personalized services and user experiences
• Protect our rights and property and
• Contact you about other services provided by Televerse.

All information you provide is guaranteed to be completely confidential and will be protected from unauthorized use. Your personal information will never be disclosed to third parties unless we have your permission.

2. Information Collected

We take measures to ensure that the information you provide is recorded accurately and completely. We help you modify the information you provide when appropriate.

a. Personal Information Collected on This Website from/about Customers

We collect customers' personal information when placing orders on the website:

• Full name
• Email address
• Phone number
• Address

b. Non-Personally Identifiable Data Collected on This Website

We collect and store in our server logs non-personally identifiable information, including but not limited to browser type, IP address, operating system, date and time of access, pages accessed on the website, page viewing time, and return visits to the website.

We also use Google Analytics, a service that records non-personally identifiable data such as browser type, operating system, date and time of access, where visitors came from, pages accessed on this website, page viewing time, the location visitors accessed when leaving the website, and return visits to the website.

We aggregate this non-personally identifiable data to better understand how visitors use our website and to help manage, maintain, and report on the use of our website.

We may share this non-personally identifiable data with third parties for the limited purpose of reporting on the use of our website or to comply with applicable law.

We do not rent, sell, or share any non-personally identifiable data collected on this website with third parties, including Google, for marketing purposes including remarketing.

c. Financial Transactions

Credit card transactions are processed through one of the major third-party credit card processing companies. All your information is encrypted and only used to complete appropriate transactions. Our database only stores the last four digits of your credit card to complete the verification and approval process.

d. Cookies

Televerse.vn uses cookies to recognize our customers when they visit our website. This helps us customize the customer experience on our website. You may need to "enable" cookies in the browser you use to register. However, if you choose to disable cookies, you can still navigate the website. Cookies do not store any personal information. All information is completely confidential and is never sold or seen outside the company.

e. System Information

Televerse.vn has the right to collect and store information such as IP addresses, browser types, or operating system types. All information is highly confidential and will be used solely for system administration purposes. This information helps diagnose problems, monitor traffic, and website usage.

f. Email

Televerse.vn uses email to notify our members or customers about eSIM QR codes and installation instructions or when new services or features are added. Our email lists are all confidential and are never sold or given to third parties.

3. Information Retention Period

Customer personal data will be stored until a cancellation request is made. In all other cases, customer personal information will be kept confidential on Televerse.vn's servers.

4. Individuals or Organizations That May Access This Information

• For company employees, there will be specialized departments to serve customer care during product use.
• Programs with links, co-execution, outsourcing for the purposes stated in Section 1 and always apply personal information security requirements.
• Legal requirements: We may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal processes.
• Business transfer (if any): in the event of a merger, consolidation in whole or in part with another company, the buyer will have access to information we store and maintain, including personal information.

5. Address of the Entity Collecting and Managing Information

6. Mechanism for Receiving and Resolving Consumer Complaints Related to Personal Information Being Used for Wrong Purposes or Beyond the Notified Scope:

At Televerse, protecting your personal information is very important. You are assured that the information provided to Televerse will be committed not to be shared, sold, or rented to anyone else. Televerse commits to only use your information in the following cases:

• Improving the quality of customer service
• Resolving disputes and complaints
• When required by law enforcement agencies.

Televerse understands that your rights in protecting personal information are also our responsibility, so in any case of questions or feedback related to Televerse's privacy policy, and related to personal information being used for wrong purposes or beyond the notified scope, please contact us via hotline +84989145663 or email [email protected] for handling and direct work with customers.

7. Other Governing Terms

This policy does not modify or change any existing agreement you have with Televerse. If you use or register for our products, our Terms of Service and certain other terms may apply to your use, purchase, or registration.

If this policy conflicts with any part of those terms and agreements, then those terms and agreements will take precedence.

8. Changes to This Policy

We may update this policy if we significantly change our operations or if legal or regulatory changes require it. If we decide to use or disclose personal information in a manner significantly different from that stated in this policy at the time of personal information collection, we will notify you by sending a notice to the email address you provided to us or by placing a prominent notice on our websites.

You should review this policy regularly for the latest information and the effective date of any changes.

9. Disclaimer

Communication via the Internet as well as transactions over the Internet have various security risks. In all cases, Televerse will not be liable for any damage or loss, direct or indirect, incidental or consequential, special or punitive, arising from or related to the unauthorized use, alteration, deletion, or disclosure of any information, confidential or not, due to unauthorized intrusion into the system or any other security breach or system error.

Televerse is not responsible for any warranties related to the hardware and software used to provide security and support for this website, including all implied warranties, fitness for a particular purpose, and incidental, special, direct, or consequential damages.

Accordingly, Televerse, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, as well as Televerse's third-party agents, will not be directly or indirectly liable in any form to you or any other person for any inaccuracies, misuse, errors, third-party interference, viruses, or hacker attacks resulting in data or service loss, including but not limited to errors or interruptions in transmission or service provision.

Televerse has links to other websites. These links are provided solely for information purposes and to help locate Internet resources. Therefore, we are not responsible for the privacy practices or content of those websites.

10. Summary

By accessing this website and using the services provided on the website, you unconditionally agree to the terms of this Privacy Policy and our Terms of Service. You agree to comply with the terms governing the use of this website and the services on the website, and those terms also govern all information provided by you and other users of Televerse.

If you do not agree with all or any terms in this Privacy Policy, please do not use this website.